Return Policy

Authorization
All returns must be authorized by Outcessories prior to receipt. Product must be returned with a purchase receipt.

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Sales

All sales are for U.S. Only delivery.

Defective products are returnable after approved authorization from Outcessories.

Non-Defective products are only returnable up to 30 days from purchase with a copy of receipt. Box must be unopened and contain all original parts, manuals, & product.  Purchaser is responsible for return shipping.

Method of refund
To the same form of payment used.

Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of landing and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Outcessories of any damages in transit or product shortages within two (2) business days of receipt, or Outcessories shall have no obligation to process credit or arrange for product replacement. Contact Outcessories Customer Service at 770-880-8279.